Business Communication for Success by Scott McLean

  • Description
  • Table of Contents
  • About the Author
  • Supplements
Publication Date: Mar 2010
License: Creative Commons
ISBN 13: 978-0-9820430-9-7
ISBN 13 Color: 978-1-936126-12-5

Don't feel like reading this description? Don't! You can listen to a podcast here of Scott discussing his textbook and teaching the Business Communication course.


This book is suited for Business Communication courses, but is also appropriate for Business English, Business Presentation, Professional Communication courses.

Scott McLean brings his authoring expertise to this new communications textbook. Scott has authored textbooks in the areas of Speech Communication, Interpersonal Communication and Public Speaking. Business Communications for Success benefits from Scott's extensive understanding of how students learn the art of effective communication.

Students are provided ample opportunity to engage with the concepts, vocabulary and models covered in the text, including role-playing exercises, journal writings, case studies, small-group activities, games, and self-assessment activities.

Business Communication for Success also employs the Flat World Knowledge business model to create a fully modular text that can be customized to support a variety of courses in Business English, Business Presentation, Professional Communication, and related areas. The text is organized into four parts (which can be easily customized by you to suit your course needs): Chapters 1-3 focuses on a solid introduction to the principles of communication as applied to business. Chapters 4-8 cover the process and skills of writing for business and are capped by Chapter 9, a set of examples of business documents. Chapters 10-14 cover the process and skills of developing and delivering business presentations and are capped by Chapter 15, a set of applications for business presentation. The final chapters in the book address many of the common contexts of business communication, including intrapersonal and interpersonal communication; negative news and crisis communication; intercultural and international communication; and groups, teams, and leadership. Scott McLean's Business Communication for Success provides the range of coverage combined with real-world examples to meet course and student needs. With clear learning objectives, in-chapter and section exercises, and assessment outcomes, this text is suitable for traditional, hybrid, and online teaching environments.
  • Book Options and Supplements
  • About the Author
  • Acknowledgments
  • Dedications
  • Preface
  • Chapter 1: Effective Business Communication
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    • Section 1: Why Is It Important to Communicate Well?
    • Section 2: What Is Communication?
    • Section 3: Communication in Context
    • Section 4: Your Responsibilities as a Communicator
    • Section 5: Additional Resources
  • Chapter 2: Delivering Your Message
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    • Section 1: What Is Language?
    • Section 2: Messages
    • Section 3: Principles of Verbal Communication
    • Section 4: Language Can be an Obstacle to Communication
    • Section 5: Emphasis Strategies
    • Section 6: Improving Verbal Communication
    • Section 7: Additional Resources
  • Chapter 3: Understanding Your Audience
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    • Section 1: Self-Understanding Is Fundamental to Communication
    • Section 2: Perception
    • Section 3: Differences in Perception
    • Section 4: Getting to Know Your Audience
    • Section 5: Listening and Reading for Understanding
    • Section 6: Additional Resources
  • Chapter 4: Effective Business Writing
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    • Section 1: Oral versus Written Communication
    • Section 2: How Is Writing Learned?
    • Section 3: Good Writing
    • Section 4: Style in Written Communication
    • Section 5: Principles of Written Communication
    • Section 6: Overcoming Barriers to Effective Written Communication
    • Section 7: Additional Resources
  • Chapter 5: Writing Preparation
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    • Section 1: Think, Then Write: Writing Preparation
    • Section 2: A Planning Checklist for Business Messages
    • Section 3: Research and Investigation: Getting Started
    • Section 4: Ethics, Plagiarism, and Reliable Sources
    • Section 5: Completing Your Research and Investigation
    • Section 6: Reading and Analyzing
    • Section 7: Additional Resources
  • Chapter 6: Writing
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    • Section 1: Organization
    • Section 2: Writing Style
    • Section 3: Making an Argument
    • Section 4: Paraphrase and Summary versus Plagiarism
    • Section 5: Additional Resources
  • Chapter 7: Revising and Presenting Your Writing
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    • Section 1: General Revision Points to Consider
    • Section 2: Specific Revision Points to Consider
    • Section 3: Style Revisions
    • Section 4: Evaluating the Work of Others
    • Section 5: Proofreading and Design Evaluation
    • Section 6: Additional Resources
  • Chapter 8: Feedback in the Writing Process
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    • Section 1: Diverse Forms of Feedback
    • Section 2: Qualitative and Quantitative Research
    • Section 3: Feedback as an Opportunity
    • Section 4: Additional Resources
  • Chapter 9: Business Writing in Action
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    • Section 1: Text, E-mail, and Netiquette
    • Section 2: Memorandums and Letters
    • Section 3: Business Proposal
    • Section 4: Report
    • Section 5: Résumé
    • Section 6: Sales Message
    • Section 7: Additional Resources
  • Chapter 10: Developing Business Presentations
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    • Section 1: Before You Choose a Topic
    • Section 2: Choosing a Topic
    • Section 3: Finding Resources
    • Section 4: Myths and Realities of Public Speaking
    • Section 5: Overcoming Obstacles in Your Presentation
    • Section 6: Additional Resources
  • Chapter 11: Nonverbal Delivery
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    • Section 1: Principles of Nonverbal Communication
    • Section 2: Types of Nonverbal Communication
    • Section 3: Movement in Your Speech
    • Section 4: Visual Aids
    • Section 5: Nonverbal Strategies for Success with Your Audience
    • Section 6: Additional Resources
  • Chapter 12: Organization and Outlines
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    • Section 1: Rhetorical Situation
    • Section 2: Strategies for Success
    • Section 3: Building a Sample Speech
    • Section 4: Sample Speech Outlines
    • Section 5: Organizing Principles for Your Speech
    • Section 6: Transitions
    • Section 7: Additional Resources
  • Chapter 13: Presentations to Inform
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    • Section 1: Functions of the Presentation to Inform
    • Section 2: Types of Presentations to Inform
    • Section 3: Adapting Your Presentation to Teach
    • Section 4: Diverse Types of Intelligence and Learning Styles
    • Section 5: Preparing Your Speech to Inform
    • Section 6: Creating an Informative Presentation
    • Section 7: Additional Resources
  • Chapter 14: Presentations to Persuade
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    • Section 1: What Is Persuasion?
    • Section 2: Principles of Persuasion
    • Section 3: Functions of the Presentation to Persuade
    • Section 4: Meeting the Listener’s Basic Needs
    • Section 5: Making an Argument
    • Section 6: Speaking Ethically and Avoiding Fallacies
    • Section 7: Sample Persuasive Speech
    • Section 8: Elevator Speech
    • Section 9: Additional Resources
  • Chapter 15: Business Presentations in Action
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    • Section 1: Sound Bites and Quotables
    • Section 2: Telephone/VoIP Communication
    • Section 3: Meetings
    • Section 4: Celebrations: Toasts and Roasts
    • Section 5: Media Interviews
    • Section 6: Introducing a Speaker
    • Section 7: Presenting or Accepting an Award
    • Section 8: Serving as Master of Ceremonies
    • Section 9: Viral Messages
    • Section 10: Additional Resources
  • Chapter 16: Intrapersonal and Interpersonal Business Communication
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    • Section 1: Intrapersonal Communication
    • Section 2: Self-Concept and Dimensions of Self
    • Section 3: Interpersonal Needs
    • Section 4: Social Penetration Theory
    • Section 5: Rituals of Conversation and Interviews
    • Section 6: Conflict in the Work Environment
    • Section 7: Additional Resources
  • Chapter 17: Negative News and Crisis Communication
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    • Section 1: Delivering a Negative News Message
    • Section 2: Eliciting Negative News
    • Section 3: Crisis Communication Plan
    • Section 4: Press Conferences
    • Section 5: Additional Resources
  • Chapter 18: Intercultural and International Business Communication
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    • Section 1: Intercultural Communication
    • Section 2: How to Understand Intercultural Communication
    • Section 3: Common Cultural Characteristics
    • Section 4: Divergent Cultural Characteristics
    • Section 5: International Communication and the Global Marketplace
    • Section 6: Styles of Management
    • Section 7: The International Assignment
    • Section 8: Additional Resources
  • Chapter 19: Group Communication, Teamwork, and Leadership
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    • Section 1: What Is a Group?
    • Section 2: Group Life Cycles and Member Roles
    • Section 3: Group Problem Solving
    • Section 4: Business and Professional Meetings
    • Section 5: Teamwork and Leadership
    • Section 6: Additional Resources
Scott McLean
Scott McLean

Scott McLean is the Shadle-EdgeCombe Endowed Faculty Chair at Arizona Western College. He serves as the Professor of Speech Communication with an emphasis in Business Communication for a combined campus partnership with the University of Arizona and Northern Arizona University-Yuma.

Scott is the author of "The Basics of Speech Communication" and "The Basics of Interpersonal Communication", both currently published by Allyn & Bacon.

Beyond his classroom experience, Scott regularly serves as a communications advisor to industry. He has extensive experience and publications in the areas of health communication, safe and healthy work environments, and organizational and crisis communication. He has served as an evaluator on the United States National Institutes of Health's Small Business and Innovative Research (SBIR) since 1995. He served as an evaluator of educational programs for the Ministerio de Hacienda de Chile.

Scott studied at Pontificia Universidad Catolica de Chile and at Washington State University's Edward R. Murrow School of Communication. He and his family divide their time between Yuma, Arizona and Puerto Montt, Chile.

  • Instructor Manual

    The Instructor Manual will help guide you through the main concepts of each chapter such as learning objectives, key terms and takeaways. Many also include explanations and answers to chapter exercises.

  • PowerPoint Lecture Notes

    A PowerPoint presentation highlighting key learning objectives and the main concepts for each chapter are available for you to use in your classroom. You can either cut and paste sections or use the presentation as a whole.

  • Test Item File

    Need assistance in supplementing your quizzes and tests? Our test item files (in Word format) contain many true/false, multiple choice, fill in the blanks, and short essay questions.

  • Testbank for Import to Learning Management System - Available August 1, 2010

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    * Please note that only certain versions of each LMS are supported. Click on Supplements for detailed information.

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