- About the Author
- Acknowledgments
- Dedications
- Preface
- Chapter 1: The Foundations of Business
- Section 1: Getting Down to Business
- Section 2: What Is Economics?
- Section 3: Perfect Competition and Supply and Demand
- Section 4: Monopolistic Competition, Oligopoly, and Monopoly
- Section 5: Measuring the Health of the Economy
- Section 6: Government’s Role in Managing the Economy
- Section 7: Cases and Problems
- Chapter 2: Business Ethics and Social Responsibility
- Section 1: Misgoverning Corporations: An Overview
- Section 2: The Individual Approach to Ethics
- Section 3: Identifying Ethical Issues
- Section 4: The Organizational Approach to Ethics
- Section 5: Corporate Social Responsibility
- Section 6: Environmentalism
- Section 7: Stages of Corporate Responsibility
- Section 8: Cases and Problems
- Chapter 3: Business in a Global Environment
- Chapter 4: Selecting a Form of Business Ownership
- Chapter 5: The Challenges of Starting a Business
- Section 1: What Is an Entrepreneur?
- Section 2: The Place of Small Business in the Business Landscape
- Section 3: What Industries Are Small Businesses In?
- Section 4: Advantages and Disadvantages of Business Ownership
- Section 5: Starting a Business
- Section 6: The Business Plan
- Section 7: How to Succeed in Managing a Business
- Section 8: Cases and Problems
- Chapter 6: Managing for Business Success
- Chapter 7: Recruiting, Motivating, and Keeping Quality Employees
- Chapter 8: Teamwork and Communications
- Chapter 9: Marketing: Providing Value to Customers
- Chapter 10: Product Design and Development
- Section 1: What Is a Product?
- Section 2: Where Do Product Ideas Come From?
- Section 3: Identifying Business Opportunities
- Section 4: Understand Your Industry
- Section 5: Forecasting Demand
- Section 6: Breakeven Analysis
- Section 7: Product Development
- Section 8: Protecting Your Idea
- Section 9: Cases and Problems
- Chapter 11: Operations Management in Manufacturing and Service Industries
- Section 1: Operations Management in Manufacturing
- Section 2: Facility Layouts
- Section 3: Managing the Production Process in a Manufacturing Company
- Section 4: Graphical Tools: PERT and Gantt Charts
- Section 5: The Technology of Goods Production
- Section 6: Operations Management for Service Providers
- Section 7: Producing for Quality
- Section 8: Cases and Problems
- Chapter 12: The Role of Accounting in Business
- Chapter 13: Managing Financial Resources
- Chapter 14: Personal Finances
- Chapter 15: Managing Information and Technology
- Chapter 16: The Legal and Regulatory Environment of Business
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Marketing: Providing Value to Customers
Mark Tilden used to build robots for NASA to trash on Mars, but after seven years of watching the results of his work meet violent ends forty-six thousand miles from home, he decided to specialize in robots for earthlings. He left the space world for the toy world and teamed up with Wow Wee Toys Ltd. to create “Robosapien,” an intelligent robot with an attitude.[297] The fourteen-inch-tall robot, which is operated by remote control, has great moves: In addition to the required maneuvers (walking forward and backward and turning), he dances, raps, and gives karate chops. He can pick up (fairly small) stuff and even fling it across the room, and he does everything while grunting, belching, and emitting other bodily sounds.
Figure 9.1.

Robosapien is a robot with attitude.
What does Robosapien have to do with marketing? The answer is fairly simple: Though Mark Tilden is an accomplished inventor who has created a clever product, Robosapien wouldn’t be going anywhere without the marketing expertise of Wow Wee (certainly not forward). In this chapter, we’ll look at the ways in which marketing converts product ideas like Robosapien into commercial successes.
[297] Wow Wee Toys, “Robosapien: A Fusion of Technology and Personality,” http://www.wowwee.com/robosapien/robo1/robomain.html (accessed May 21, 2006).

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Citation Information
APA Format:Collins, Karen., Exploring Business. Retrieved Mar 14, 2010 from http://www.flatworldknowledge.com/node/27984 .
MLA Format:Collins, Karen. Exploring Business. 1969 . Flat World Knowledge. 14 Mar, 2010. <http://www.flatworldknowledge.com/node/27984> .
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