Student Frequently Asked Questions

Find out who we are and what we have to offer. We're here to help.


How do I access my stuff?

About Flat World

eBooks

How do I access my stuff?

My Professor has assigned a Flat World Knowledge textbook. How do I
access it?

The first thing you’ll need to do is Find Your Class. Do this by
accessing either the ‘Find My Class’ link from
the Students drop down menu on the homepage, OR access the
Student Class Finder by scrolling down on the
homepage to the Class Finder widget.

Enter your school name, professor’s name, course, course number, or
any combination of this information into the Class
Finder
tool. A list of courses will appear. Click on your
course. This brings you to your textbook for that course.

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How do I order a printed copy of my book?
  1. Find your class and access your assigned
    textbook by clicking on your course.
  2. Choose the ‘Buy This Book’ option and select from a variety of
    affordable offline formats, all at a fraction of the cost of the
    average hardcover textbook. These include:
    • Print-it-yourself (PIY) PDFs that can be downloaded to your
      local hard drive and printed out
    • Black and white soft cover copies
    • Full color soft-cover copies

To purchase PIY chapters individually, click the ‘Read Online’ link
and select the chapter you want from the table of contents. A button
appears below giving you the option to print out that chapter for just
$2.49.

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I ordered a study aid. Where is it?
  • All study aid materials including flashcards, quizzes and audio
    guides are online tools that are made available to you via your ‘My
    Flatworld’ account. You must be logged in to access your account.
  • Once logged in, click ‘My Flatworld’ and toggle to the ‘My Stuff’
    tab. All your purchases are here with expandable links by
    chapter. Once you expand the link for a particular chapter, if
    you’ve purchased study aid tools, these will appear here as
    well. You need to click into individual chapters for the study aid
    links to appear. Click the links to engage the modules.

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How do I print my PIY chapters?

If you have purchased a PIY copy of the book: Login and go into your
‘My Flatworld’ account. Under ‘I Have Purchased Access To’ click the
title of your text to expand to an individual chapter. Click the
download link and print that chapter.

If you have not purchased the book: View the free online textbook for
your course by clicking the ‘Read Online’ link. Select the chapter you
want from the table of contents. At the bottom of the page click the
‘Print This Chapter For $2.49.’

It's important that you save the file to your desktop or local drive upon receipt. You will have access to download the file upon opening it three times. After three accesses, you'll be blocked and if you haven't saved the file by then, you'll need to re-purchase it or contact customer service.

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Do I need to register for a ‘My Flatworld’ account?
  • Your ‘My Flatworld’ account gives you access to your purchased
    materials and study aids, and enables you take full advantage of all
    the benefits Flat World Knowledge has to offer, including making
    notes as you read online.
  • If you haven’t registered yet, simply click ‘Sign Up’ in the upper right-hand corner
    and create an account. You will have immediate access to your ‘My
    Flatworld’ account.

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How do I navigate reading the book online? What features and benefits to
online reading does Flat World provide?

Flat World Knowledge provides a truly unique online reading
experience. You can:

  • Intuitively page through the book by clicking the
    ‘next’ arrow. Page back by clicking ‘previous’. Simply scroll down
    to read the text.
  • Jump to different parts of the book by utilizing
    the table of contents. Click on a specific chapter and the online
    module will bring you directly to that chapter.
  • Take notes as you read. You’ll need to have signed
    in to take advantage of this feature. Create a login and password on
    the homepage if you have not already done so and then login. You’ll
    notice as you mouse over a paragraph, a clickable plus sign (+)
    appears. Click the plus sign to make notes. Your notes can be saved
    and easily accessed in your ‘My Flatworld’ account. Click ‘save
    note’ to save your notes as you take them. You can then see all your
    annotations listed on your My Flatworld page for future reference,
    like when it’s time to study for an exam. Toggle over to the ‘My
    Notes’ tab to view them.
  • Search the book for a key term. Click the ‘Search
    the Book’ link located in the lower left corner of the page. Type in
    the term you want to search for and you’ll receive a list of all
    appearances of that term throughout the book.
  • Lookup a listing of all key terms for quick
    reference.
    Click the key terms block, next to the table of
    contents. Scroll over each key term and you can have the definition
    for that key term listed out. Great for quick reference and
    available for each chapter.
  • You can read online in PDF view to see page numbers. You'll notice when you mouse over the PDF icon from the menubar, you can enter a PDF view of the book. Just click and you'll be able to read in PDF format and see page numbers.

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How soon will I receive my book?
  • Standard shipping will ensure your book arrives within 5-7 business days*.
  • Expedited shipping will ensure your book arrives within 3-4 business days*.


* ’Business days’ means Monday –Friday, and does not include
weekends or holidays.

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What should I do if my computer says a file is corrupt or damaged?

Contact customer service. Call us at 1-877-257-9243. We have representatives available to assist you Monday-Friday between the hours of 9:00AM-5:00PM EST. Or Email us at help@flatworldknowledge.com. Or use our Live Chat feature during the same hours of phone support. Go to the homepage, scroll down to 'contact us' and click Live Chat under the help menu.

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About Flat World

What is Flat World Knowledge and what do you do?

Flat World Knowledge is a high quality, affordable textbook provider
for students. Our books are available free online. That’s right,
free. With no obligation to purchase anything at any time.

Don’t want to have to read your book online? Then don’t. We also
provide a variety of affordable offline formats at a fraction of the
average publisher price, including Print-it-Yourself (PIY) PDFs for
download, black and white copies, and full color copies, as well
essential study aid tools such as online flashcards, quizzes, and
audio modules. You can even purchase individual PIY chapters for just
$2.49 per chapter, as you need them.

And keep in mind, our prices are a FRACTION of the cost of the
average hardcover color textbook!

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What else does Flat World provide besides books?
  • An excellent question! We go beyond providing affordable access to
    your textbooks by also offering valuable online study aid
    tools
    such as key term flashcards, practice quizzes,
    print-it-yourself chapters and audio study guides.
  • All study aid items are digital and will appear immediately after
    purchase in your ‘My Flatworld’ account.

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Do I have to purchase anything, ever?

The beauty of Flat World Knowledge is that there truly is no
catch. You are welcome to read as many textbooks free online as you
like. But you might be willing, given that the price is right, to
purchase other formats like print, audio, printable PDFs, and study
aids that make learning efficient, and better suit your lifestyle and
personal preferences.

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What is your return policy for printed items?

A book can be returned within 21 days of receipt. It must be returned in its original condition and its original packaging. A book is eligible for return and a refund if:

  • The book was not shipped within the promised time-frame or if our printer shipped the wrong book
  • Flyx was purchased for a class where your professor is not using the program

If your situation does not fit these criteria, call our customer service department so we can review your case and help resolve it.

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I have a question that’s not posted here. How can I get in touch with
customer service?

Our customer service team is here for you. To reach us, you can:

  • Email us at help@flatworldknowledge.com
  • Call us at 1-877-257-9243. We have representatives available to
    assist you Monday-Friday between the hours of 9:00AM and 5:00PM EST.
  • Use the Live Chat feature during the same hours as phone support. Go
    to the homepage, scroll down to ‘contact us’ under the ‘Help’ menu
    and click Live Chat.

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eBooks

What is an eBook?
    This is a downloadable book file, in ePub format, meant specifically for e-Readers.
    Choose this if you own an iPad, iPhone, iPod Touch, Android phone, Sony Reader, B&N nook, Amazon Kindle, or
    similar smaller-screened device.

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Which eBook format should I choose?
    When you purchase an eBook from Flat World Knowledge, we’ll deposit both ePub and Mobi
    files into your account. If you own a Kindle, download the mobi file. Nearly all other devices support ePub files.

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How do I load my eBook onto my device?

Your eBook is delivered into your MyFlatWorld account, as a downloadable ePub
or Mobi file. Look in MyFlatWorld, download the appropriate file
(based on your device), and follow the rest of the instructions on how to load the file
onto your reader. Note: You do NOT need to have a particular program to open the file on your computer. Just download it.

  • For iPad and iPhones upgraded to iOS 4.x: Download the
    ePub file. For reading your ePub, we recommend Apple's free iBooks
    app
    . Follow
    these instructions
    to load the file onto your device.
  • For iPhone/iPad Touch with iOS 3.x: Download the ePub file. We recommend
    the excellent free
    Stanza ePub reader
    . Not sure what version of iOS you have? Stanza is a good bet either
    way. Follow these
    instructions
    to load the file onto your device.
  • For Android: Download the ePub file. We recommend the
    Aldiko reader. Follow
    these instructions
    to load the file onto your device.
  • For Sony Reader: Download the ePub file. See Sony’s
    support site for specific
    instructions to load the file.
  • For B&N nook: Download the ePub file. See B&N’s support
    site
    for more specific instructions to load the file.
  • For Amazon's Kindle: Download the Mobi file. See Amazon’s support site or this handy webcast

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What if my device is not listed here?
    If you have an unlisted device, consult the documentation for your device on how to load files from your computer. There is a good chance your
    device supports ePub format. If it does not, please contact our support and we'll see if we can help. Flat
    World Knowledge tests our books on common Windows and Mac PC’s, Apple iPads, Apple iPhones, Amazon Kindles, Sony Readers and B&N nooks.

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Where can I find a DAISY accessible eBook format?

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