Student Frequently Asked Questions
Find out who we are and what we have to offer. We're here to help.
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My Professor has assigned a Flat World Knowledge textbook. How do I access it?
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How do I order a printed copy of my book?
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I ordered a study aid. Where is it?
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How do I print my PIY chapters?
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Do I need to register for a 'My Flatworld' account?
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How do I navigate reading the book online? What features and benefits to
online reading does Flat World provide?
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How soon will I receive my book?
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What should I do if my computer says a file is corrupt or damaged?
About Flat World
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What is Flat World Knowledge and what do you do?
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What else does Flat World provide besides books?
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Do I have to purchase anything, ever?
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What is the Return Policy?
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I have a question that’s not posted here. How can I get in touch with
customer service?
eBooks
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What is an eBook?
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Which eBook format should I choose?
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How do I load my eBook onto my device?
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What if my device is not listed here?
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Where can I find a DAISY accessible eBook format?
How do I access my stuff?
access it?
The first thing you’ll need to do is Find Your Class. Do this by
accessing either the ‘Find My Class’ link from
the Students drop down menu on the homepage, OR access the
Student Class Finder by scrolling down on the
homepage to the Class Finder widget.
Enter your school name, professor’s name, course, course number, or
any combination of this information into the Class
Finder tool. A list of courses will appear. Click on your
course. This brings you to your textbook for that course.
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Find your class and access your assigned
textbook by clicking on your course. -
Choose the ‘Buy This Book’ option and select from a variety of
affordable offline formats, all at a fraction of the cost of the
average hardcover textbook. These include:-
Print-it-yourself (PIY) PDFs that can be downloaded to your
local hard drive and printed out - Black and white soft cover copies
- Full color soft-cover copies
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Print-it-yourself (PIY) PDFs that can be downloaded to your
To purchase PIY chapters individually, click the ‘Read Online’ link
and select the chapter you want from the table of contents. A button
appears below giving you the option to print out that chapter for just
$2.49.
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All study aid materials including flashcards, quizzes and audio
guides are online tools that are made available to you via your ‘My
Flatworld’ account. You must be logged in to access your account. -
Once logged in, click ‘My Flatworld’ and toggle to the ‘My Stuff’
tab. All your purchases are here with expandable links by
chapter. Once you expand the link for a particular chapter, if
you’ve purchased study aid tools, these will appear here as
well. You need to click into individual chapters for the study aid
links to appear. Click the links to engage the modules.
If you have purchased a PIY copy of the book: Login and go into your
‘My Flatworld’ account. Under ‘I Have Purchased Access To’ click the
title of your text to expand to an individual chapter. Click the
download link and print that chapter.
If you have not purchased the book: View the free online textbook for
your course by clicking the ‘Read Online’ link. Select the chapter you
want from the table of contents. At the bottom of the page click the
‘Print This Chapter For $2.49.’
It's important that you save the file to your desktop or local drive upon receipt. You will have access to download the file upon opening it three times. After three accesses, you'll be blocked and if you haven't saved the file by then, you'll need to re-purchase it or contact customer service.
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Your ‘My Flatworld’ account gives you access to your purchased
materials and study aids, and enables you take full advantage of all
the benefits Flat World Knowledge has to offer, including making
notes as you read online. -
If you haven’t registered yet, simply click ‘Sign Up’ in the upper right-hand corner
and create an account. You will have immediate access to your ‘My
Flatworld’ account.
online reading does Flat World provide?
Flat World Knowledge provides a truly unique online reading
experience. You can:
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Intuitively page through the book by clicking the
‘next’ arrow. Page back by clicking ‘previous’. Simply scroll down
to read the text. -
Jump to different parts of the book by utilizing
the table of contents. Click on a specific chapter and the online
module will bring you directly to that chapter. -
Take notes as you read. You’ll need to have signed
in to take advantage of this feature. Create a login and password on
the homepage if you have not already done so and then login. You’ll
notice as you mouse over a paragraph, a clickable plus sign (+)
appears. Click the plus sign to make notes. Your notes can be saved
and easily accessed in your ‘My Flatworld’ account. Click ‘save
note’ to save your notes as you take them. You can then see all your
annotations listed on your My Flatworld page for future reference,
like when it’s time to study for an exam. Toggle over to the ‘My
Notes’ tab to view them. -
Search the book for a key term. Click the ‘Search
the Book’ link located in the lower left corner of the page. Type in
the term you want to search for and you’ll receive a list of all
appearances of that term throughout the book. -
Lookup a listing of all key terms for quick
reference. Click the key terms block, next to the table of
contents. Scroll over each key term and you can have the definition
for that key term listed out. Great for quick reference and
available for each chapter. - You can read online in PDF view to see page numbers. You'll notice when you mouse over the PDF icon from the menubar, you can enter a PDF view of the book. Just click and you'll be able to read in PDF format and see page numbers.
- Standard shipping will ensure your book arrives within 5-7 business days*.
- Expedited shipping will ensure your book arrives within 3-4 business days*.
* ’Business days’ means Monday –Friday, and does not include
weekends or holidays.
Back To Top
Contact customer service. Call us at 1-877-257-9243. We have representatives available to assist you Monday-Friday between the hours of 9:00AM-5:00PM EST. Or Email us at help@flatworldknowledge.com. Or use our Live Chat feature during the same hours of phone support. Go to the homepage, scroll down to 'contact us' and click Live Chat under the help menu.
About Flat World
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What is Flat World Knowledge and what do you do?
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Flat World Knowledge is a high quality, affordable textbook provider
for students. Our books are available free online. That’s right,
free. With no obligation to purchase anything at any time.Don’t want to have to read your book online? Then don’t. We also
provide a variety of affordable offline formats at a fraction of the
average publisher price, including Print-it-Yourself (PIY) PDFs for
download, black and white copies, and full color copies, as well
essential study aid tools such as online flashcards, quizzes, and
audio modules. You can even purchase individual PIY chapters for just
$2.49 per chapter, as you need them.And keep in mind, our prices are a FRACTION of the cost of the
average hardcover color textbook! -
What else does Flat World provide besides books?
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An excellent question! We go beyond providing affordable access to
your textbooks by also offering valuable online study aid
tools such as key term flashcards, practice quizzes,
print-it-yourself chapters and audio study guides. -
All study aid items are digital and will appear immediately after
purchase in your ‘My Flatworld’ account.
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An excellent question! We go beyond providing affordable access to
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Do I have to purchase anything, ever?
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The beauty of Flat World Knowledge is that there truly is no
catch. You are welcome to read as many textbooks free online as you
like. But you might be willing, given that the price is right, to
purchase other formats like print, audio, printable PDFs, and study
aids that make learning efficient, and better suit your lifestyle and
personal preferences. -
What is your return policy for printed items?
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A book can be returned within 21 days of receipt. It must be returned in its original condition and its original packaging. A book is eligible for return and a refund if:
- The book was not shipped within the promised time-frame or if our printer shipped the wrong book
- Flyx was purchased for a class where your professor is not using the program
If your situation does not fit these criteria, call our customer service department so we can review your case and help resolve it.
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I have a question that’s not posted here. How can I get in touch with
customer service?
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Our customer service team is here for you. To reach us, you can:
- Email us at help@flatworldknowledge.com
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Call us at 1-877-257-9243. We have representatives available to
assist you Monday-Friday between the hours of 9:00AM and 5:00PM EST. -
Use the Live Chat feature during the same hours as phone support. Go
to the homepage, scroll down to ‘contact us’ under the ‘Help’ menu
and click Live Chat.
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What is an eBook?
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This is a downloadable book file, in ePub format, meant specifically for e-Readers.
Choose this if you own an iPad, iPhone, iPod Touch, Android phone, Sony Reader, B&N nook, Amazon Kindle, or
similar smaller-screened device. -
Which eBook format should I choose?
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When you purchase an eBook from Flat World Knowledge, we’ll deposit both ePub and Mobi
files into your account. If you own a Kindle, download the mobi file. Nearly all other devices support ePub files. -
How do I load my eBook onto my device?
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Your eBook is delivered into your MyFlatWorld account, as a downloadable ePub
or Mobi file. Look in MyFlatWorld, download the appropriate file
(based on your device), and follow the rest of the instructions on how to load the file
onto your reader. Note: You do NOT need to have a particular program to open the file on your computer. Just download it.-
For iPad and iPhones upgraded to iOS 4.x: Download the
ePub file. For reading your ePub, we recommend Apple's free iBooks
app. Follow
these instructions to load the file onto your device. -
For iPhone/iPad Touch with iOS 3.x: Download the ePub file. We recommend
the excellent free
Stanza ePub reader. Not sure what version of iOS you have? Stanza is a good bet either
way. Follow these
instructions to load the file onto your device. -
For Android: Download the ePub file. We recommend the
Aldiko reader. Follow
these instructions
to load the file onto your device. -
For Sony Reader: Download the ePub file. See Sony’s
support site for specific
instructions to load the file. -
For B&N nook: Download the ePub file. See B&N’s support
site for more specific instructions to load the file. - For Amazon's Kindle: Download the Mobi file. See Amazon’s support site or this handy webcast
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For iPad and iPhones upgraded to iOS 4.x: Download the
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What if my device is not listed here?
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If you have an unlisted device, consult the documentation for your device on how to load files from your computer. There is a good chance your
device supports ePub format. If it does not, please contact our support and we'll see if we can help. Flat
World Knowledge tests our books on common Windows and Mac PC’s, Apple iPads, Apple iPhones, Amazon Kindles, Sony Readers and B&N nooks. -
Where can I find a DAISY accessible eBook format?
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Check out our partnership with Bookshare, a non-profit organization specially chartered to help distribute
accessible formats of learning materials.
eBooks
© 2012 Flat World Knowledge, Inc.
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